1 reviews | Active since Apr 2021
NO CORRESPONDENCE
i was retrench, but i did paid for a credit policy. Last i received this email Hi Daleen,
Thank you for bringing this to our attention, and we are sorry to hear about your retrenchment. We can understand how frustrating it must be to receive payment reminders in your current situation. The Team confirms that your email has been received and ensure that your case is escalated to the relevant department for immediate review and action regarding your payment status.
Regarding your credit policy, we will also confirm the cover provided and ensure that all relevant claims are processed accordingly. We will follow up with you shortly once we have more information. Thank you for your patience, and please don't hesitate to reach out if you need further assistance.
Kind regards The Debtline Team
and nothing after that. it is ridiculous
Thank you for following up, and we sincerely apologize for the lack of communication following our previous email. We understand how frustrating this must have been for you, and we appreciate your patience while we worked on resolving your matter.
We are pleased to inform you that your claim has been successfully processed. The credit policy has been app****, and the necessary actions have been taken to address your account status.
If you have any additional questions or concerns, or if there’s anything further, we can assist you with, please do not hesitate to reach out.
Once again, we sincerely apologize for the delay and any inconvenience caused. Thank you for giving us the opportunity to address your concerns.
Kind regards,
The Debtline Team
Thank you for following up, and we sincerely apologize for the lack of communication following our previous email. We understand how frustrating this must have been for you, and we appreciate your patience while we worked on resolving your matter.
We are pleased to inform you that your claim has been successfully processed. The credit policy has been app****, and the necessary actions have been taken to address your account status.
If you have any additional questions or concerns, or if there’s anything further, we can assist you with, please do not hesitate to reach out.
Once again, we sincerely apologize for the delay and any inconvenience caused. Thank you for giving us the opportunity to address your concerns.
Kind regards,
The Debtline Team