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daleen E
1 reviews | Active since Apr 2021
14 Oct 2024, 09:35
NO CORRESPONDENCE
I was retrench and i did send them an email on the 15/08 to enquiries @debtline.co.za, 0n the 05/09, 01/10, 07,10 and again today the 14/10 to ***. Informing them that i am retrench and have no job, but they keep sending sms that i havent paid. Why did i pay for a credit policy with them.
Helpful (0)
Replies (3)0
Replies (3)
Debtline Debt Specialists's replyOfficial
14 Oct 2024, 10:53Hi Daleen,
Thank you for bringing this to our attention, and we are sorry to hear about your retrenchment. We can understand how frustrating it must be to receive payment reminders in your current situation. The Team confirms that your email has been received and ensure that your case is escalated to the relevant department for immediate review and action regarding your payment status.
Regarding your credit policy, we will also confirm the cover provided and ensure that all relevant claims are processed accordingly. We will follow up with you shortly once we have more information.
Thank you for your patience, and please don't hesitate to reach out if you need further assistance.
Kind regards
The Debtline Team
Thank you for bringing this to our attention, and we are sorry to hear about your retrenchment. We can understand how frustrating it must be to receive payment reminders in your current situation. The Team confirms that your email has been received and ensure that your case is escalated to the relevant department for immediate review and action regarding your payment status.
Regarding your credit policy, we will also confirm the cover provided and ensure that all relevant claims are processed accordingly. We will follow up with you shortly once we have more information.
Thank you for your patience, and please don't hesitate to reach out if you need further assistance.
Kind regards
The Debtline Team
Debtline Debt Specialists's reply14 Oct 2024, 10:53
Official
Hi Daleen,
Thank you for bringing this to our attention, and we are sorry to hear about your retrenchment. We can understand how frustrating it must be to receive payment reminders in your current situation. The Team confirms that your email has been received and ensure that your case is escalated to the relevant department for immediate review and action regarding your payment status.
Regarding your credit policy, we will also confirm the cover provided and ensure that all relevant claims are processed accordingly. We will follow up with you shortly once we have more information.
Thank you for your patience, and please don't hesitate to reach out if you need further assistance.
Kind regards
The Debtline Team
Thank you for bringing this to our attention, and we are sorry to hear about your retrenchment. We can understand how frustrating it must be to receive payment reminders in your current situation. The Team confirms that your email has been received and ensure that your case is escalated to the relevant department for immediate review and action regarding your payment status.
Regarding your credit policy, we will also confirm the cover provided and ensure that all relevant claims are processed accordingly. We will follow up with you shortly once we have more information.
Thank you for your patience, and please don't hesitate to reach out if you need further assistance.
Kind regards
The Debtline Team
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daleen E's updateReviewer Update
22 Nov 2024, 14:06I never got any feedback and i receive now emails and calls of non payment. I can remember that i paid and infusion policy. Please give me feedback regarding my payments
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daleen E's update22 Nov 2024, 14:06
Reviewer Update
I never got any feedback and i receive now emails and calls of non payment. I can remember that i paid and infusion policy. Please give me feedback regarding my payments
dE
daleen E's updateReviewer Update
26 Nov 2024, 12:57hallo is someone actually there
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daleen E's update26 Nov 2024, 12:57
Reviewer Update
hallo is someone actually there