CA
Cleovette A
1 reviews | Active since Mar 2024
11 Mar 2024, 16:17
No assistance
I have been told by Debtline that all my debts is paid up, they even gave me a refund in October last year ever since then I've been struggling to get a clearance certificate
They sent me an email telling me that one account is not paid up while they were paying my accounts every month
I send them emails but they not getting back to me and when I call they tell me they will call back but they never do
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Debtline Debt Specialists's replyOfficial
25 Mar 2024, 13:10Hi Cleovette,
Thank you for reaching out to us with your concerns. Your feedback is highly valued, and we take your comments seriously.
As advised, Debtline has the copy Paid Up letters for all account on record with our offices and to ensure that your concerns are addressed effectively and efficiently, we recommend contacting Finbond directly for the paid up letters as these accounts were excluded at signup and were managed by yourself.
Once you have received the Paid up letter from Finbond, you may forward to our offices so that Debtline may process your request for the Clearance certificate.
Thank you for your understanding and cooperation as we work towards resolving this matter.
Kind regards
The Debtline Team
Thank you for reaching out to us with your concerns. Your feedback is highly valued, and we take your comments seriously.
As advised, Debtline has the copy Paid Up letters for all account on record with our offices and to ensure that your concerns are addressed effectively and efficiently, we recommend contacting Finbond directly for the paid up letters as these accounts were excluded at signup and were managed by yourself.
Once you have received the Paid up letter from Finbond, you may forward to our offices so that Debtline may process your request for the Clearance certificate.
Thank you for your understanding and cooperation as we work towards resolving this matter.
Kind regards
The Debtline Team
Debtline Debt Specialists's reply25 Mar 2024, 13:10
Official
Hi Cleovette,
Thank you for reaching out to us with your concerns. Your feedback is highly valued, and we take your comments seriously.
As advised, Debtline has the copy Paid Up letters for all account on record with our offices and to ensure that your concerns are addressed effectively and efficiently, we recommend contacting Finbond directly for the paid up letters as these accounts were excluded at signup and were managed by yourself.
Once you have received the Paid up letter from Finbond, you may forward to our offices so that Debtline may process your request for the Clearance certificate.
Thank you for your understanding and cooperation as we work towards resolving this matter.
Kind regards
The Debtline Team
Thank you for reaching out to us with your concerns. Your feedback is highly valued, and we take your comments seriously.
As advised, Debtline has the copy Paid Up letters for all account on record with our offices and to ensure that your concerns are addressed effectively and efficiently, we recommend contacting Finbond directly for the paid up letters as these accounts were excluded at signup and were managed by yourself.
Once you have received the Paid up letter from Finbond, you may forward to our offices so that Debtline may process your request for the Clearance certificate.
Thank you for your understanding and cooperation as we work towards resolving this matter.
Kind regards
The Debtline Team