SS
Sam S

1 reviews | Active since Jan 2023

24 Oct 2024, 09:41

Misleading marketting

App**** for debt review in June 2020, then was told was then told 4 months later, in October that i no longer has to pay as my matter was at court and the Debi check was cancelled and i should ignore all inquiries creditors, now 4 years later, i found out the original debt was sold default judgement obtained against me in 2023. Been in contact with Debt line requesting all telephonic communications, but being told that the POPI Act prohibits the company from providing me with that communication, as i am not a client of theirs and they had cancelled the debt review.

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Replies (1)
Debtline Debt Specialists
Debtline Debt Specialists's reply28 Oct 2024, 09:11
Official
Hi Sam,

Thank you for reaching out and sharing your concerns with us. We understand your frustration regarding the complexities of your debt review process and the recent discovery of the default judgment.

Regarding your request for telephonic records, we appreciate the importance of this information to you. However, under the Protection of Personal Information (POPI) Act, we are unable to release the recordings, as the debt review agreement was cancelled and you are no longer a client.

We recognize the intricacies of your situation and have escalated your case to a senior consultant, who will contact you shortly to provide further assistance and guidance.
Thank you for your patience as we work to support you through this process.


Kind regards 
The Debtline Team