MISLEAD, UNFAIR LISTING AND REFUSAL TO CORRECT THEIR MISTAKE. HORRIBLE CUSTOMER SERVICE

I wish someone had warned me about this ***** company and how getting into Debtline would ruin my life.

I saw an ad during the COVID pandemic regarding this company. I called them to inquire about these discounts and how they assist in clearing one’s debts. Mind you, I'm only paying off my car, I've never missed a payment, my credit score was over 670, and I didn't need their services. However, because their main goal is customer recruitment, they signed me up in 2021 selling me dreams. I was told that I would be receiving a discount on my car repayments.

Fast forward to 2023, and I find myself entangled with this company. I can't take any meaningful action because my vehicle's financial statement and their statements don't match. Despite the fact that I'm supposed to finish paying off my car in less than a year from now, the bank's statement indicates I have 66 months remaining (which is essentially purchasing a second car).

Two months ago, I contacted Debtline and spoke to Sinethemba Majali. He informed me that the person who initially assisted me failed to complete certain documentation that was supposed to be sent to the court and then to the bank to indicate that I'm under Debtline. He offered an apology for this oversight and assured me that he would quickly resolve the matter and speak to their legal team.

However, it's been two months and no one has provided assistance. I'm literally calling these people almost every day. Sinethemba keeps promising to call me back, or someone else claims he's unavailable. Sinethemba informed me that Amber from the legal team was responsible for drafting a 'confirmatory affidavit’, but she hasn't done so.

I also managed to speak with Nadine, who had an attitude. I requested to speak with her manager, Kyle, who said he would converse with Sinethemba and then call me back, expressing understanding about how frustrating this situation is for me. No one called me back

I was also told that I couldn't directly speak to the main manager (weird), I would need to ‘climb a mountain’ to talk to the manager. Basically, as a customer, I can't directly communicate with the manager.

Recently, I had a conversation with Hayley (apparently, Amber was supposed to brief her and send her relevant documents). Hayley stated that this was her first time being informed about this issue and committed to reviewing my case and getting back to me. But, did she actually follow through? Again, the answer is no!

I made another call and spoke with a different representative. Unfortunately, no one was available to talk to me. At this point, I informed the representative that I would leave a review on Hello Peter concerning this matter. And do you know her response? A nonchalant 'ok’. Zero Fs given

I'm incredibly frustrated and annoyed because it appears that no one within this company cares. They acquired a client, and it seems inconsequential how they've messed up my life, as long as money continues to flow into their bank account.