MS
Mark S
1 reviews | Active since Feb 2018
22 May 2024, 11:24
Listed while cancelations of debt review contact
Well I have request their which they gave to find out that the major debt has been prescribed which I cancel my debt review and got the mails and they still flag me as under debt review I have contact them and the lady Mandy in customer service is rude and unhelpful and insist that I will remain under debt review while I have cancel it long ago and nobody gave them the right to continue as she has stated in our mails that my file has been cancel but refuse to remove my name
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Replies (2)
Debtline Debt Specialists's replyOfficial
03 Jun 2024, 08:59Hi Mark,
We are sorry to hear you have had a frustrating experience but appreciate your bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We would like the opportunity to t investigate your feedback further.
Kind regards The Debtline Team
We are sorry to hear you have had a frustrating experience but appreciate your bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We would like the opportunity to t investigate your feedback further.
Kind regards The Debtline Team
Debtline Debt Specialists's reply03 Jun 2024, 08:59
Official
Hi Mark,
We are sorry to hear you have had a frustrating experience but appreciate your bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We would like the opportunity to t investigate your feedback further.
Kind regards The Debtline Team
We are sorry to hear you have had a frustrating experience but appreciate your bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We would like the opportunity to t investigate your feedback further.
Kind regards The Debtline Team
Debtline Debt Specialists's replyOfficial
03 Jun 2024, 13:42Hi Mark,
Thank you for taking the time to share your feedback with us, your opinion and openness is important to us.
We have initiated an immediate investigation into the issues raised in your review and regarding your interaction with our retentions department, we deeply regret any perceived rudeness or unhelpfulness. This falls well below the standards of professionalism and courtesy that we strive to uphold in all our customer interactions.
Please allow us some time to thoroughly investigate your concerns and provide you with a comprehensive response. Once again, we apologize for any inconvenience caused and thank you for bringing these issues to our attention. Your feedback is invaluable to us as we continually strive to improve our services and better serve our customers.
Kind regards
The Debtline Team
Thank you for taking the time to share your feedback with us, your opinion and openness is important to us.
We have initiated an immediate investigation into the issues raised in your review and regarding your interaction with our retentions department, we deeply regret any perceived rudeness or unhelpfulness. This falls well below the standards of professionalism and courtesy that we strive to uphold in all our customer interactions.
Please allow us some time to thoroughly investigate your concerns and provide you with a comprehensive response. Once again, we apologize for any inconvenience caused and thank you for bringing these issues to our attention. Your feedback is invaluable to us as we continually strive to improve our services and better serve our customers.
Kind regards
The Debtline Team
Debtline Debt Specialists's reply03 Jun 2024, 13:42
Official
Hi Mark,
Thank you for taking the time to share your feedback with us, your opinion and openness is important to us.
We have initiated an immediate investigation into the issues raised in your review and regarding your interaction with our retentions department, we deeply regret any perceived rudeness or unhelpfulness. This falls well below the standards of professionalism and courtesy that we strive to uphold in all our customer interactions.
Please allow us some time to thoroughly investigate your concerns and provide you with a comprehensive response. Once again, we apologize for any inconvenience caused and thank you for bringing these issues to our attention. Your feedback is invaluable to us as we continually strive to improve our services and better serve our customers.
Kind regards
The Debtline Team
Thank you for taking the time to share your feedback with us, your opinion and openness is important to us.
We have initiated an immediate investigation into the issues raised in your review and regarding your interaction with our retentions department, we deeply regret any perceived rudeness or unhelpfulness. This falls well below the standards of professionalism and courtesy that we strive to uphold in all our customer interactions.
Please allow us some time to thoroughly investigate your concerns and provide you with a comprehensive response. Once again, we apologize for any inconvenience caused and thank you for bringing these issues to our attention. Your feedback is invaluable to us as we continually strive to improve our services and better serve our customers.
Kind regards
The Debtline Team