1 reviews | Active since May 2023
HURT AND BROKEN BY DEBT LINE
I am so disappointed and angry with debt line, last month we signed a deal and everything was done with regards to paperwork and banking details were taken, then I was assured that none of my creditors would deduct money come 25th April 2023, I was even sent a text and email a week before my pay day reassuring me that I must make sure that there's enough on my account for their debit order to go through and yes I did that. Come 25th pay day they were the first to deduct money then all the creditors deducted some even 2 times, still today they have been promising and apologizing about the refund that was supposed to be done by the 26th already and today is the 2nd of May am sitting here without a cent in bank account, I can't buy food for kids, I can't buy electricity I can't pay transport money for kids, my kids must now the whole of May
We are sorry to hear about your experience and Apologise that your credit providers deducted from your account; the Debit Order Cancellations were sent to them with the instruction to not deduct anymore. Your complaint has been escalated, and we will look into the reason for the debit orders still striking from your creditors. An agent will reach out with feedback during the course of the day. Thank you for bringing this matter to our attention and once again, our Apologies for the inconvenience caused by your credit providers.
Kind regards
The Debtline Team
We are sorry to hear about your experience and Apologise that your credit providers deducted from your account; the Debit Order Cancellations were sent to them with the instruction to not deduct anymore. Your complaint has been escalated, and we will look into the reason for the debit orders still striking from your creditors. An agent will reach out with feedback during the course of the day. Thank you for bringing this matter to our attention and once again, our Apologies for the inconvenience caused by your credit providers.
Kind regards
The Debtline Team
We have been advised by the PDA that the refund was processed on Friday, 12 May. Our offices have been trying to reach you to confirm with yourself. Please advise suitable time to call you back; alternatively respond to the email sent by your debt counsellor.
Kind regards
The Debtline Team
We have been advised by the PDA that the refund was processed on Friday, 12 May. Our offices have been trying to reach you to confirm with yourself. Please advise suitable time to call you back; alternatively respond to the email sent by your debt counsellor.
Kind regards
The Debtline Team