1 reviews | Active since Mar 2018
HORRIBLE SERVICE
In December 2023 I had fully paid up all my accounts yet Debtline still debts my account. They say because they have not received a paid up letter from FNB (which FNB themselves say they have sent to debtline), they will still debt you. When I called in on Monday 8/1/2024 I was told a supervisor would call me but cannot say when the supervisor will call me. It is now 2 days later and no call or email or update. Us as clients to debtline pay a SERVICE FEE monthly to you guys, and guess what? I have to run around, I have to constantly follow up on my own query, I have to fight with FNB. So what is the purpose have having you guys???? Just to take our money???? It's pathetic service!! And I would NOT recommend you to anyone. I will share this with everyone I know. I would never even dare treat my clients like this.
We are sorry to hear you have had a frustrating experience but appreciate your bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further and a senior agent will contact you shortly. Kind Regards The Debtline Team
We are sorry to hear you have had a frustrating experience but appreciate your bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further and a senior agent will contact you shortly. Kind Regards The Debtline Team