QJ
Quintilene J
1 reviews | Active since Jul 2020
30 Jan 2024, 09:59
Frustrating and so unnecessarily stressful
I have been under debt review with debtline for over a year now. They were amazing in setting everything up and i felt better about my situation.
Last year I received am email saying that they tried contacting me numerous times regarding outstanding documents for the court. No one contacted me about it. I sent the documents via courier as requested.
This morning I get an email saying my case was postponed due to the outstanding of the same documents I sent in August already. Now i have 7 days to redo everything.
That is difficult for as terminal person who is bed ridden and who's husband works late.
Why request stuff to be courierred if reciept is not sent to the client? And then sending accusing emails?
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Debtline Debt Specialists's replyOfficial
01 Feb 2024, 16:42Hi Quintilene,
We are sorry to hear you have had a frustrating experience but appreciate your bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further and a senior agent from our legal department will contact you. Kind Regards The Debtline Team
We are sorry to hear you have had a frustrating experience but appreciate your bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further and a senior agent from our legal department will contact you. Kind Regards The Debtline Team
Debtline Debt Specialists's reply01 Feb 2024, 16:42
Official
Hi Quintilene,
We are sorry to hear you have had a frustrating experience but appreciate your bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further and a senior agent from our legal department will contact you. Kind Regards The Debtline Team
We are sorry to hear you have had a frustrating experience but appreciate your bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further and a senior agent from our legal department will contact you. Kind Regards The Debtline Team