False promises and you will pay way more than they promised.

So I have not heard from Debtline so I gave them a call today. They said they will get correct figures for me from my credit providers. I waited and received nothing so I contacted many of my creditors myself.

According to my creditors, the outstanding amounts are correct. I then confirmed the interest rate of each of them. Even with the interest rate on top of what I owed, the current outstanding amounts are still almost triple the interest rates I was given today.

1. Why can nobody explain where this mystery debt come from?
2. I still have had no answer on the several occasions where Debtline has debited me but my balance owing increases.
3. I was also promised during the initial call that they debtline will secure my interest at a very low fixed rate. I would like access to this recording.

I have just been letting the debit order go off every month and never really thought about it. But now that I started digging, it seems like there are several accounts that do not make sense. The excuse I get is that the numbers are probably not updated and they will get the new numbers from the credit providers. After following up with them today, it seems that these numbers are correct and something is adding a almost 32% interest on some of my accounts. The documents provided by my credit providers shows that it is not from them.

So I have had some great feedback from the amazing lady helping me. She is working hard into looking what went wrong. We have found the issue of why the finances do don match ans she is working on this at the moment. Thank you so much for your great help. Can't wait for a conclusion to the issue at hand.

I received my new statement today. I checked with the creditors and somehow all the numbers are still very incorrect. I know Zulfa is still on training leave but things are now getting out of control.
My one debt from your statement has now increased from R6397,78 to R11971,43. This is 46.5% interest? Where did this sudden extra R5574 come from?
I still would like an answer on my previous payment that I paid that made no difference to my balances.
I then again contacted my creditors direct and have been told I owe more than what I am being told by Debtline. It seems like Debtline did not initially come to an agreement with what the interest rates on my debt will be.
Zulfa, I can't wait for you to get back and get this sorted. I need your help here.

Further email correspondence,

Hi Zulfa.

Is there a way to get away from Hyphen PDA. Once again R4000 was taken yet my balance only dropped by R1 600.

I can’t do this anymore. I will have to cancel the agreement if it carries on like this. Hyphen is doing something wrong. I have paid R48 000 since last October, yet my balance only dropped by R35 530.
Please also note that after paying R4 000 last month, my balance increased by R180. Which means somehow my account increased by R4180. The same as 2 months before that, where I paid R4000 and my balance increased by R582, which means my total account increased by R4582. This is happening constantly every 2 to 3 months.

I need this sorted as soon as possible as the 3 years as promised in the email I forwarded from the original salesman has passed. It has now been 4 years and I am still paying, and my balance is not lowering.
Please see the attached screenshot again of these balances increasing in red.

Please also note the last balance again which only decreased by R1 600.

I have written a separate review for an agent there that helped me get out of debt.
It has now been over 2 months since I paid off all my debt with you yet you still cannot give me a clearance certificate. Emails are now not even being answered with them