1 reviews | Active since Jan 2024
Debtline
I joined debtline on 18 December 2023 for them to assist me with managing of my debt as I am struggling to make ends meat.
After all the talk and much convincing I felt like I was definitely at the right place. I paid my first installment on the 15th January 2024 and much to my surprise 2 of my debt orders also went off.
After i paid the municipality and all my other debt order went off, I was left with a R29.00 in my bank account.
I have been sending email after email to my "debt councilors" but no reply. I call in and leave a message and no reply. I appealed to them that I need a refund immediately as I do not have any money left for food and petrol.
I am diabetic and this situation has caused me more stress and as you are aware that stress is not good for diabetic.
I was informed by one of the debt councilors that it would take up to 14 days for a refund. I would like to know what do I do in the meantime?
I am on medication and this not good.
I request the a refund to done immediately!!
I am of the view that if this is the way they offer services and going forward, I am afraid that I will be in more trouble than before joining them.
A frustrated client
We wanted to follow up regarding the complaint you raised regarding the Finchoice debits. Firstly, Thank you for bringing your concerns to our attention. Your feedback is essential to us, and we take it seriously.
I'm pleased to inform you that since your complaint was lodged, we've taken significant steps to address the issues you raised and we have successfully resolved the issue you experienced.
We understand that your experience may not have been ideal, and for any inconvenience or frustration it may have caused, we sincerely apologize. Our goal is always to provide the best possible service, and we appreciate your patience and understanding as we worked towards resolving this matter.
If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is of utmost importance to us, and we're here to ensure that you receive the support you need.
Thank you for your understanding and cooperation throughout this process.
Kind regards
The Debtline
We wanted to follow up regarding the complaint you raised regarding the Finchoice debits. Firstly, Thank you for bringing your concerns to our attention. Your feedback is essential to us, and we take it seriously.
I'm pleased to inform you that since your complaint was lodged, we've taken significant steps to address the issues you raised and we have successfully resolved the issue you experienced.
We understand that your experience may not have been ideal, and for any inconvenience or frustration it may have caused, we sincerely apologize. Our goal is always to provide the best possible service, and we appreciate your patience and understanding as we worked towards resolving this matter.
If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is of utmost importance to us, and we're here to ensure that you receive the support you need.
Thank you for your understanding and cooperation throughout this process.
Kind regards
The Debtline