1 reviews | Active since Oct 2023
DEBT LINE is the Worst!!!!
What a terrible mistake to join Debt Line. In May 2023 Debt Line migrated from Hyphen PDA to DC Partners Distributors, who knew that this would have changed everything for me.... To my surprise funds are not being distributed to my debtors as contractually agreed. Since July 2023 I have been handed over and some of my accounts were terminated from debt review... This all because of a system migration which is not my fault nor my mistake... but I am the one paying at the end of the day.... NOT FAIR
I have been requesting feedback since the beginning of July this year and until today nothing received from any one at Debt Line. I have been asking for my Court Order Documents and Forms such as 17.1 & 17.2 still no documents received from the Debt Line Team... not even to comment about the whereabouts of my debt counsellor who is nowhere to be found... so much for putting your customers first... this is a total lie!!!!!
I am being harassed all day long from 07:00 – 19:00… by debtors requesting payment and threats of I have to make payment or else????? Wow and my Debtors are even phoning my manager directly now... what a embarrassment... and all this because Debt Line did not communicate and inform me or my Debtors. I have a legal binding obligation with Debt Line, but currently I am fed up with the services I have received thus far. Debt Line is in breach of contract, as they have not for filled their contractual obligation. I am really tired of companies like Debt Line feasting on people like us. Debt Line is quick to help, quick to sign you up, but after sales care is non-existing!!! For 4x months now they have been ignoring my emails and dropping my phone calls, but they keeping taking my money... NO MORE!!!!!!
I am taking this matter further, I am done playing hide and seek... This is just a warning to consumers out there who wants to join a company like Debt Line.. DO NOT DO IT!!! Do not fall into the same trap I did, please.
SHAME ON YOU DEBT LINE!!!!!
We are sorry to hear you have had a frustrating experience but appreciate your bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Your query has been referred to a senior member, who is still liaising with your creditors. Unfortunately, we have encountered some challenges in our attempts to work with a certain credit provider and have requested assistance from the PDA in this particular instance. Our commitment to your best interests remains unwavering, and we will continue to explore every option to resolve this matter as swiftly and favorably as possible.
We understand that this situation may be frustrating, and I want to assure you that we are doing everything in our power to navigate through these obstacles. We will keep you informed of any developments, we appreciate your patience and understanding as we work diligently to address this situation.
Kind regards
The Debtline Team
We are sorry to hear you have had a frustrating experience but appreciate your bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Your query has been referred to a senior member, who is still liaising with your creditors. Unfortunately, we have encountered some challenges in our attempts to work with a certain credit provider and have requested assistance from the PDA in this particular instance. Our commitment to your best interests remains unwavering, and we will continue to explore every option to resolve this matter as swiftly and favorably as possible.
We understand that this situation may be frustrating, and I want to assure you that we are doing everything in our power to navigate through these obstacles. We will keep you informed of any developments, we appreciate your patience and understanding as we work diligently to address this situation.
Kind regards
The Debtline Team