AF
Ana F

1 reviews | Active since Aug 2024

12 Sept 2024, 13:14

Debt Line

I have contacted debt line on the 29/08/2024 to help me with debt counselling but on the 03/09/2024 I phoned them to cancel the application and I have send them a mail for the cancellation, they have send me a respond that it will take 3 - 5 working days now if I phone them to speak to the lady that help me they just say they have send the request to the cancellation department and some one will phone me but up to know nobody came back to me regarding the cancellation of the debt counselling

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Replies (1)
Debtline Debt Specialists
Debtline Debt Specialists's reply19 Sept 2024, 10:53
Official
Hi Ana,

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced. We have been actively working on your request, and the only delay is currently with the creditor.
We appreciate your patience and understanding as we work to resolve this matter. Please rest assured that we are doing everything we can to expedite the process.

Kind regards,
The Debtline Team