Bad Customer Service After signing up! Great Before!

So i went to Debtline for them to help me clear my debit, the customer service i got from the start up until they have all my details and sign me up was absolutely on point. I was so impressed and happy. They would call me back immediately when i asked, they would answer any questions i had (THIS IS ALL BEFORE I SIGNED UP) they would make sure that i was getting all my info to them. And that everything was on point.

Then getting to the end of me signing up, or already signed up and ready to go, i still had more questions, i emailed them on the 14th June, called them numerous times to follow up, i emailed and forwarded the emails about 6 times and still no one had gotten back to me.

I called in again and spoke to Bulelewa Ntwalana (she is the person to assist me) on the 22nd June and logged my complaint as i was still waiting for a response on email, she said she was going to go over the emails and get back to me. She apologized and i accepted and i told her i am not one of those clients to be ignored because i was already upset it had been then one week i had not even gotten a reply or call back as i had called in for her to call me back. She agreed and said she will get back to me that day.

I then waited another week later and still nothing, I then called in yesterday 27th June and complained again as she was not getting back to me. The response was '' the email was missed'', IT WAS NOT MISSED! I WAS ON THE PHONE WITH HER WHEN SHE GOT IT! and i said to her its fine you can email me back please i want everything in writing. I told her about the bad Customer service and that i was not happy and i will make a complaint on here if no one gets back to me by the end of the day (27 June). She then did infact eventually mail me but i am yet to also respond to that mail as my questions where not explained to me!

I then also said in all my convos with her that i am hoping all is in order as i do not want Standard bank debiting my account if i am now with Debtline. She confirmed that all is in order, i had also got a mail from Laeeqah Coe to say all is in order that my debts wont go off as only Debtline should.

This morning 28 June, i see that Debtline went off, but also one of the Loans that is now under Debt review also went off (which was not supposed to) as Debtline should have made sure that nothing goes off as they should have sent the Debt order cancellations. I then call in to speak to the consultant and (one of the management ladies answered - not sure if she is management) i dont remember her name , she said to me that Bulelwa and Laeeqah are in meetings, i said okay fine, one of them need to please call me back and its urgent as i already logged a complaint and i said i was already upset and tried to explain why - she then changes her voice to high pitch and in a very sarcastic manner saying that she will get them to call me, she was also saying other things very sarcastically - I could hear in her voice that she was then been *****y and she was very snappy with me and had an attitude. I then requested someone else to speak to as this is not how you treat clients if they are upset, she said she changed her voice to calm me down but the way she did was just all bad! Customers are not always right but if we call in and say we are upset and not happy, you need to be accommodating and actually try to help, Not **** THE CLIENT OFF FURTHER!

This women that i spoke to had such a bad attitude and was Rude and i will not accept this as a client!

I also want this debit orders that Standard bank took off to be sorted buy the end of this week! i want my money Back ! YOU AT DEBTLINE ARE SUPPOSED TO BE THE ONLY ONE TAKING OFF MY MONEY NOW, YET YOUR JOB IS NOT DONE PROPERLY.

I AM NOT A HAPPY CLIENT. and it is only the first month!

I was going to make a ready good review, as i was so impressed but now you have lost my trust. HOW ARE YOU GOING TO GAIN MY TRUST BACK ?????