7 years and still have this red flag on my Name

Over 7 years and still no joy - Bruce Arendse ****mer. In 2019 I app**** for Debt review, all my accounts I paid without their assistance now 7 years down the line I want to get rid of this flag and the people from BA's NDMC would not assist this Bruce guy is nowhere to be found. Our lives are falling apart just because this guy no longer works for Debtline it's not our issue it's the companies, all we want is to live. I got a email last year Dec from them saying they can help with clearance and they gave the amount of how much it will cost but still till today July 2026 no one called or emailed me . I need help not even the NCR can help