Zero customer service!!!!

From thinking this process would run as smooth as what the consultant assured me. My experience was far from it. First month I got double deducted and requested help from debt busters to get my refund done. I even requested to speak to a team leader or manager of whom I am still waiting on for assistance. The worse experience is to have nothing, no money to survive on and continuously communicate with your team. I call way in advance to have this matter resolved. But it seems people who work for the company was more worried about going on Holiday for the long weekend then calling me back or assisting me before the mess up took place. I would like a high manager to call me so I know what is going on with my account