TB
Thinus B
1 reviews | Active since Oct 2010
06 Nov 2020, 14:23
Your customer service is absolutely atrocious lately
Your customer service is absolutely atrocious lately. No response to any Smartcents requests as well as phone lines and email doesn't get attended to. Your service used to be excellent.
Helpful (0)
Replies (3)0
Replies (3)
DebtBusters SA's replyOfficial
06 Nov 2020, 14:26Dear Thinus
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
DebtBusters SA's reply06 Nov 2020, 14:26
Official
Dear Thinus
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
TB
Thinus B's updateReviewer Update
11 Nov 2020, 10:01Seems like the complaint worked and got some attention for a day, now we are back to no response.
TB
Thinus B's update11 Nov 2020, 10:01
Reviewer Update
Seems like the complaint worked and got some attention for a day, now we are back to no response.
TB
Thinus B's updateReviewer Update
18 Nov 2020, 16:02Thank you Paul for your assistance in resolving this matter, much appreciated!!
TB
Thinus B's update18 Nov 2020, 16:02
Reviewer Update
Thank you Paul for your assistance in resolving this matter, much appreciated!!