You did not honour our agreement

Due to an admin error on YOUR side DebtBusters, my credit profile has been negatively influenced and my 2nd bond application has been declined. You stopped paying Woolworths when in actual fact the account was NOT YET settled. All the while I have been paying you monthly trusting you to distribute my funds correctly. This has clearly not been the case. I started getting phone calls from attorneys - as Woolworths has handed the account over. After NINE MONTHS of trying to get the matter resolved - I eventually just settled my debts. HOWEVER, my credit record indicates each and every single "missed payment" to Woolworths. I would greatly appreciate if this matter can be escalated ASAP and my credit record updated. Awaiting further feedback. Next step is formal complaint to NCR.