You are not trustworthy, nor do you care about your clients

You are a bunch of *****. And you staff tells different stories. I asked for a reversal. This morning I get an sms to say that my funds has been distributed. I called your PDA and you never submitted my reversal to them. I have used all your channels. I am done with you, you broke trust. Never ever again. You never even contacted me once during lockdown. Asiphumeze told me different stories and when I received my call back, you closed my reversal ticket. When I queries this with Nicole, she just said that the ticket was closed.