GB
Guy B
1 reviews | Active since Mar 2009
14 Jan 2026, 11:35
Yet again, thanks for nothing
As usual this is the only way to get someone from this company to actually help you. I requested to speak to a manager due to lack of understanding, lack of compassion and just a general lack of wanting to help their customer.
Helpful (0)
Replies (3)0
Replies (3)
DebtBusters SA's replyOfficial
14 Jan 2026, 12:09Dear Guy,
Thank you for sharing your feedback with us. We sincerely apologise for the experience you described and for the frustration caused by the lack of understanding, compassion, and support you encountered.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for sharing your feedback with us. We sincerely apologise for the experience you described and for the frustration caused by the lack of understanding, compassion, and support you encountered.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply14 Jan 2026, 12:09
Official
Dear Guy,
Thank you for sharing your feedback with us. We sincerely apologise for the experience you described and for the frustration caused by the lack of understanding, compassion, and support you encountered.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for sharing your feedback with us. We sincerely apologise for the experience you described and for the frustration caused by the lack of understanding, compassion, and support you encountered.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
GB
Guy B's updateReviewer Update
15 Jan 2026, 09:36Okay let's try again. Still waiting for someone with some actual authority and decision making capabilities to call me.
I am also waiting for an email with the long list of how you constantly can't assist and all the long stories.
I am tired of hearing what you can't do to help me. That is really poor customer service.
I am also waiting for an email with the long list of how you constantly can't assist and all the long stories.
I am tired of hearing what you can't do to help me. That is really poor customer service.
GB
Guy B's update15 Jan 2026, 09:36
Reviewer Update
Okay let's try again. Still waiting for someone with some actual authority and decision making capabilities to call me.
I am also waiting for an email with the long list of how you constantly can't assist and all the long stories.
I am tired of hearing what you can't do to help me. That is really poor customer service.
I am also waiting for an email with the long list of how you constantly can't assist and all the long stories.
I am tired of hearing what you can't do to help me. That is really poor customer service.
GB
Guy B's updateReviewer Update
17 Jan 2026, 09:47I am still waiting for the confirmation of termination of debit order as you expressly fo not have my permission to debit me. I also requested a letter of suspension as advised to me by my creditors.
I expect this no later than Monday morning. Ignoring me is not going to help you.
I expect this no later than Monday morning. Ignoring me is not going to help you.
GB
Guy B's update17 Jan 2026, 09:47
Reviewer Update
I am still waiting for the confirmation of termination of debit order as you expressly fo not have my permission to debit me. I also requested a letter of suspension as advised to me by my creditors.
I expect this no later than Monday morning. Ignoring me is not going to help you.
I expect this no later than Monday morning. Ignoring me is not going to help you.