LG
Lungile G

1 reviews | Active since Nov 2025

11 Nov 2025, 11:44

Years of Excuses, Zero Action. DebtBusters Is Ruining Lives!

I am utterly frustrated and disappointed with DebtBusters and how my case has been handled. I have submitted all my paid-up letters and fulfilled every single requirement, yet I am still waiting for my clearance certificate. Every time I follow up, I am told the same thing “Please wait 3 to 7 days.” This has been going on for years, and nothing has changed.

What’s even more unacceptable is that no one from the client service team ever follows up or shows genuine concern or urgency in resolving this matter. I always have to chase updates myself, only to receive the same scripted, unhelpful responses. There is no accountability, no proactive communication, and no resolution in sight.

This entire experience has caused me severe stress, frustration, and emotional exhaustion. My name remains flagged, which has damaged my reputation and affected my personal and financial standing. I did everything expected of me, I paid my debts in full, submitted all documents, and waited patiently yet DebtBusters continues to fail me.

It is deeply unfair and unprofessional for a company that markets itself as a supporter of financial recovery to treat clients this way. The ongoing delays and lack of care reflect poor internal management and a complete disregard for customer well-being.

I am now demanding: - A detailed explanation for the years-long delay. - A firm and realistic timeline for when my clearance certificate will finally be issued. - Written confirmation that my name has been cleared from all credit bureaus. - A dedicated representative who will take responsibility for my case and provide consistent updates.

I have been patient long enough. The lack of follow-up, concern, and accountability is beyond disappointing and it’s unacceptable. I expect immediate action and a proper resolution.

DebtBusters, this matter needs to be treated with the urgency and professionalism it deserves. Stop making excuses, stop passing me around, and start taking responsibility for your clients.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply11 Nov 2025, 12:07
Official
Dear Lungile,

We sincerely regret the frustration and inconvenience you’ve experienced.  Please accept our deepest apologies for the lack of timely feedback and the delays in issuing your clearance certificate.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.