1 reviews | Active since Dec 2013
Worst/Poor Customer Service (Arrogance at its best)
Never Ever use DebtBusters as your debt counsellor. Worst Customer service I've ever experienced in my life. You log a query, they just don't read/address your concerns, They don't even communicate with you. Here is my concern that they are failing to address:
I'm definitely seeking Legal advice as I am frustrated and left in destitute by Debt Busters.
I have a serious concern with my current Debt Counsellor: DebtBusters
1. When I entered into debt review in March 2018, I was told and a document sent to me indicated that my total debt was around R2,3mil and was told it will take 5yrs maximum (I have an email to this effect). A payment plan (showing a balance of about R2,3mil) was drawn out and shared with me after Negotiations were completed, this was in April 2018 (I have an email to this effect).
2. Apparently the counsellor went to Court/NCT and obtained an order End of October 2018 which shows a balance of around R2,3million. Note: I did not have sight of what was sent to obtain a court order as they had only sent me the last document in April 2018 which shows a balance of around R2,3 million and with no payment period reflected on it. The payment terms (payment duration etc.) were changed without my consent , I did not sign an affidavit prior to a court application as per the process, Order was never shared with me either. It was only shared with me about 2 to 3 years later after I had made enquiries about my balances which were incorrect, pls take note of this.
3. As we speak, I have total payments to the tune of about R2,3 million. My profile under the said counsellor clearly shows that my total debt as at March/April 2018 was around R2,3million . When I look at my payment milestones/monthly figures under my online profile it shows that: 1. The line graph keeps fluctuating, going up and down which is mighty strange cos it should indicate a downward spiral . 2. Where figures are going down as payments are made, they don’t correspond with payments being made (I have taken a video as proof).
4. Seems like The length of my payment was changed by the counsellor without my consent after we had agreed on a 5 years period and all along I was under the impression (as i was told) that its 60months & that my total debt was around R2,3 million
Kindly assist by providing an advice
Regards NLM
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
Can someone out there please assist, I've logged queries with Debt Busters and am not getting any joy, my last query was logged more than a month ago and I am still waiting for it to be finalized. They only called me twice and now we are chatting via emails which is cumbersome and not efficient at all. This is the worst customer service I've experienced since I was born
Never Ever Use Debt busters as your Counsellor. I am not in consultation with my lawyers and I have no option but to challenge them in court cos I have the facts and they keep disputing them
Recently I've been sending multiple emails and they only respond as when they feel like it. You have to send an email multiple times before they respond. Instead of getting assistance I get ignored and arrogance.
I am trying to get my life on track and am not getting the assistance I deserve from DebtBusters.
I have paid almost the full amount and now am told I still have another 18 moths to go, which is utter crab. Am definitely taking legal action, I've already logged a query with the NCR and am meeting them before the end of the week.
Sad, frustrated, customer
Can someone out there please assist, I've logged queries with Debt Busters and am not getting any joy, my last query was logged more than a month ago and I am still waiting for it to be finalized. They only called me twice and now we are chatting via emails which is cumbersome and not efficient at all. This is the worst customer service I've experienced since I was born
Never Ever Use Debt busters as your Counsellor. I am not in consultation with my lawyers and I have no option but to challenge them in court cos I have the facts and they keep disputing them
Recently I've been sending multiple emails and they only respond as when they feel like it. You have to send an email multiple times before they respond. Instead of getting assistance I get ignored and arrogance.
I am trying to get my life on track and am not getting the assistance I deserve from DebtBusters.
I have paid almost the full amount and now am told I still have another 18 moths to go, which is utter crab. Am definitely taking legal action, I've already logged a query with the NCR and am meeting them before the end of the week.
Sad, frustrated, customer