Worst service providers.

I wouldnt even give a star, worst company to ever associate with. Spent over an hour speaking to a consultant and financial advisor, then I had to follow up every week to get an update or progress and after a month I got rejected and received 17.2 document yet I was not informed that I was flagged by them under debt review. I went to my bank to sort out my credit and they informed me I am under debt review. How do you do that without informing the client and now I had to call to get them to remove the status where they telling me it takes so long neither do they want to send proof to show that they have updated it on their system or let me speak to a manager. All they can say is sorry, but how do you reject a client but keep them under debt review????