Worst service

I was in some serious financial trouble in 2019 and I opted for debt review with Debtbusters and Hyphen. My last payment was at the end of March 2022. I am currently paying R1400 every month, and I was done paying most of my debts by February, I was only left with 1 Nedbank Loan. The loan should've been paid off by end of march, but nedbank only received R199 out of R1400. I've sent emails to both debt busters, and consumer debt friend, with no clarity. When I call Debt Busters, no one has access to my account or my debt counsellors is working from home and doesn't have an email. I have never missed a payment and yet this is how am I treated. I need my clearance certificate urgently, I want to move on with my life, and this is holding me back. I had previously endorsed debt busters to people I met, but I don't think I will ever recommend Debtbusters too anyone ever again.