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TN
Thulani N

1 reviews | Active since Mar 2022

12 Sept 2022, 18:43

worst service ever rendered

I requested a transfer more than a month ago and it has been rejected with no reason until today with claims that i owe DC fees, my problem is that i have not been made aware over the months that i owe them until today and when i tried calling, ive been left waiting for over 45minutes just to get transferred to the right department. The agents gave me attitude and the service was not satisfactory and way below average. I fail to understand why debt busters cant just transfer me to where i want my services to be handled.

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Replies (2)
DebtBusters SA
DebtBusters SA's reply13 Sept 2022, 07:44
Official
Dear Thulani N,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
 
 Regards,
 DebtBusters 
TN
Thulani N's update13 Sept 2022, 11:42
Reviewer Update
I recently got off a call with one of the client services consultants and I had recieved a different response that I have not submitted the required documents and to my defence, those documents were sent a long time ago more than once. I fail to understand why you guys are doing this to me. I have been calling for numerous times and Im failing to get the assistance i need. I really dont understand what the problem is. Can i be contacted and assisted in a proffessional manner as I have lost all hope in contacting you