Worst service ever over several months

I have several problems with Debt busters.

1. I have a credit life policy with them and need to understand how the premium keeps going up as I close accounts, I noticed I have credit life on my accounts already and when I try cancel, nobody ever responds.

2. As was explained to me, the admin fee is based on how many accounts they need to distribute money for but as I keep closing accounts, the admin fee keeps going up.

3. I pay my account religiously on the (27th) of each month but at the end of each month, I get an email telling me I have missed payments and it only gets corrected the following month (this has been going on for more than 6 month now)

4. I keep closing accounts and whenever I ask them to reallocate my money in a specific way (which is your option to do, if not, the system will automatically allocate for you) but they flat out ignore my requests and make the money go towards their admin fees, I closed an account and just noticed that 50% of the feed amount is going to admin fee as of next month. How is it possible, when I had 5 accounts, admin fees were extremely low, now I have two accounts left and the majority of my money is now going to them?

I have spoken to Rene several times and she flat out ignores my requests and when you send emails to the csu email, that gets ignored as well.