Worst service ever!

I have been a debt busters client for 3 years now. Everything went well until this year when my accounts started getting paid up. Firstly, me the client noticed that the outstanding balance from the credit provider's did not match. Only after I raised the question was it corrected by debt busters. Now, I need to consistently request feedback on my account. Firstly, only after debt busters confirmed my FNB account is paid up, all of a sudden now there is an outstanding amount being investigated. Secondly, I clearly instructed debt busters to allocate all paid up account funds to be paid towards my wesbank account which has not been done according to my latest statement. I have been communicating with Sello Kokome which is just as good as dealing with a Telkom agent. It is a endless battle to get a proper responce from this agent and if I get a reply it is extremely unprofessional. I laid a complaint with debt busters requesting his supervisor to contact me but up until today nobody has phoned me. Maybe they too are to good to speak to clients. I really which that the aftersales service from this company was as good as the inittial sign up.