SK
Shaun K

1 reviews | Active since Jul 2022

28 Jul 2022, 10:14

Worst service ever

This is my 2nd month with Debt buster and the experience is appaling. After 2 month my wife's loan that is covered in review is stil I raised complaint with Justin Fortuin and my Financial advisor Arnold Kaziboni. are never available I phoned and is told they will phone back. I i never get phoned back. I only once from Justin. I i also told them. My wife's loan is deducting they send me a refund request document for my loan. I just wish this experienced never happened and I'm so sorry for signing up with them. I no one seems to be able to sort out the mess and after 2 months I'm paying a loan on 2 sides. No refunds whatsoever.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply28 Jul 2022, 10:30
Official
Dear Shaun K

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters