Worst service ever

I have had the worst experience with this company ever. I signed up in April, in May I received my legal documents that needed to be signed and sent back but the documents were incorrect, there were 2 creditors missing. When advised of the error my "negotiator" said - "just sign the documents and we can always add them on afterwards" which was incorrect because I would then be agreeing to pay my full amount for only 5 creditors. Then she advised that she had paid up letters for the missing creditors and sent me copies. I reviewed them and immediately saw that they were dated 2017 and 2018 and had different account numbers reflecting because they were my old accounts. She told me to use these paid up letters if my creditors called. I then advised her that I could not do that because they were not for my current accounts and she decided her work was done and I never heard from her again. Yet I still get weekly calls from the legal department asking for my completed documents and I tell them I am still waiting for the correct documents, which 2 months later I have yet to receive. I received a call from my negotiators team leader who advised she would email me so that I could forward her all correspondence so that she may take it up with the employee. It is now a week later and I have not received a single email from this team leader. Yet, their money gets paid every month. They have been paid for 3 months now and have not helped me at all. When I call to speak to a team leader I get told by the rude customer service consultants that they will not transfer me and the call is dropped. I have never had such terrible service in my entire life.