Worst service ever

I have had the worst experience ever 16 June i decided to go on debt counseling because i am no longer coping. Songezo Ndzwane explained everything and made promises to assist and i was happy and signed up. Jamie Papier then took over to run through the terms and conditions and also infrm me about what they offer (credit life and funeral cover). It feels like that was the worst decision ever as i have I relapsed with depression since the consolidation process has started because it made things worse for me now. I kept sending emails to ensure that everything is in order and I don't get in trouble with the creditors but that didn't help. For the first time since i have taken credit my house and car aren't paid and all the other creditors they were supposed to pay but my account was debited. It was debited after I called in multiple times requesting them to debit since they never debited on the agreed date. To date i am still receiving emails saying that I did not make payment after being the one that called in and sent an email requesting them to debit my account and they eventually debited the account on the 25th instead of the 20th.I still haven't received the the overdraft amount i was promised by Songezo after opening a new account and that process was supposed to take about 5_8 working days . I never receive communication, i call and email but get ignored. The last response from Songezo was on the 26th promising to provide feedback the next day and that never happened. I sent an email and never received a response to date