PD
Phumzile D

1 reviews | Active since Jun 2013

10 Dec 2024, 09:50

Worst service ever

My experience with DebtBusters has been terrible.The only time when I received good service was when they were signing me on.After that,the horror stories are endless.The negotiator failed to negotiate on my behalf and I almost lost my home and my car.Both accounts were removed from debt review due to their incompetence.I escalated several times to the so called team leader and nothing was done!I would not recommend DebtBusters to my worst enemy!Rather look for a smaller company that can pay better attention to you if you have no choice but to sign up for debt review.I really regret using DebtBusters but I am stuck here as moving would cost more fees and my creditors are not willing to renegotiate.Stay far away from this company.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply10 Dec 2024, 09:57
Official
Dear Phumzile,
 
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.