LH
Lili H

1 reviews | Active since Jul 2023

14 Jul 2023, 11:38

Worst mistake of my life!!!

Wish I could give no stars as you don't even deserve the 1 I have to give you to enable this review!! Debt busters what have you one to me? I joined last year September after splitting with my life partner and realizing I am not going to make it on my own with all shared expenses suddenly on me... I was 100% up to date with all my payments the night I enquired about help and made the biggest mistake of my life thinking to be pro active and join debt review before I get into arrears - I thought I was doing the responsible thing!!!! I have never been in a worse ****storm in my life than I am now 10 months later! I am ready to be garnished at my work!!!!! Debt busters excluded accounts in my initial process and never advised me - for 10 months while lawyers are knocking my door down my advice from them is to ignore it - debt busters is sorting it out....... It is being dealt with... blah blah blah..... Last week I find out (10 months into the process and R3000 in arrear charges added to the account) this is actually not the case and they are sorting nothing out The feedback I finally got after having to get aggressive and refuse to end the call till I get helped (note: by that time I have left messages for weeks to please have the consultant dealing with the account call me back!) I quote " there is nothing we can do as this account was left off the initial process and even though you advised us about it we ignored you and continued getting the application without the account added!!!! Nothing can be done mam best you make arrangements with them yourself to pay them yourself! sorry for the inconvenience and unfortunately we are not going to help you" This was the answer after 10 months of asking? despite taking R18,000.00 from me in charges for the service.... and taking their monthly cut from my payment - they are not interested in helping me further!! They made a freaking mess of my life and sent me an apology and a nothing we going to do to fix it for you? the funny part being the initial amount i was given for total repayment monthly INCLUDED that account and despite me still paying the initial quoted amount this account is not being paid - so my total payment did not adjust when an account was just left of the process? who is getting their share then? I suffer from anxiety and PTSD so you can imagine what 10 months of these vague and useless answers has done to my mental state - and its just continuing as i get called all day and i cant do anything as i give all i have every month to debt review and agreed as I was under impression this is part of it! - i do not have spare to just fork out for all your mistakes and added interest and late charges is a third of account added to account already and i must just find it - sorry mam unfortunately we messed up but we not going to help you fix it - do not join this company they are terrible when things go wrong but quick to take their cut of the choice meat first

debt busters - you ruined my life - I truly needed this **** after going through the pain of losing my partner and just wanting to focus on rebuilding my life and all I did for 10 months is put out fires since I joined you.... all I wanted to do was heal and not have to deal with financial **** and losing everything else when i already lost so much! thanks for making this the worst thing i have ever done to myself when i thought i was being responsible and pro active and this decision will help me cope with all the changes in my life - i was better of on my own!

Go to hell debt busters - your promises are as empty as your customer service afterwards!

0
Replies (5)
DebtBusters SA
DebtBusters SA's reply14 Jul 2023, 12:04
Official
Dear Lili H,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
 
Regards,
DebtBusters. 
LH
Lili H's update14 Jul 2023, 18:31
Reviewer Update
Thank you for your reply. I must say it's refreshing to actually get one from your company.
I am sorry if this does not spike any confidence in me at all that this issue will be sorted out.. the mere fact that I had to stoop to this level (to resort to a public forum and air my laundry in public) to get action and get passed your consultants who tell me there is no higher channel for me than them to access for assistance in a matter that is clearly no fault of mine clearly shows me that this is far from being sorted out.
I gave ur company the benefit of the doubt for months begging for any form of help with lawyers letters... for feedback on progress of sorting out why they were not being paid .. for any info on my account as I kept being told someone is dealing with it ... I tried to settle this issue with you for months without Hello Peter now suddenly an expert will contact me? We will see I guess.
LH
Lili H's update19 Jul 2023, 14:22
Reviewer Update
It has been 5 days since my review was placed. I received 1 phone call which I missed cause I work and was busy... wasn't even sure it was them till I received an email from the lady who says she has been allocated to sort this issue out and tried calling me but i didn't pick up and for me to please forward the email where i advised them last year that this account was left off my process - the email was unfortunately sent from their group mailing service (which i have used for about 100 emails in past without much luck of ever getting a response)
I anyway attempted to respond to this multi-attended mailbox asking her for her direct mail so i can start forwarding - no response.. i then sent some of the mail marked for her attention - no response. i again sent lawyers letters received today to same address marking for her attention... i have now sent 6 emails for her attention over 5 days - requesting contact with no response

WOW Debtbusters - so my attempts to contact you over 100 times in 10 months and how many emails that go unanswered is fine but you think calling me ONCE that i am not available you dont have to call back in an hour - maybe i was busy? and because you tried calling ONCE you have made an attempt - wow wow and again wow
I had high hopes that this will be sorted as per reply above saying your experts will contact me and sort this out - i think i agree with your consultants as they told me you have no experts there i can raise my query too

I am now reporting this issue to NCR and I am getting legal counsel as this is now at court and a garnishee is being issued against me - I will now sue due to incorrect info given for months - putting me under impression this is being dealt with when it wasn't - telling me there is contact with Discovery and it is being sorted out - when it wasn't Not once telling me the truth that this account has been left off the initial process even though it was part of it the night we discusssed all my accounts enven though i advised you of missing account when final list was sent and i was told it is now sorted and will be added - even though i was given an amount to pay monthly and Discovery was CLEARLY part of it - numerous emails from financial consultant confirming this - and i am still paying the exact amount given but Discovery is not being paid (so I was falsely led to believe that this account is getting sorted out as where is their portion of the money going?)
Due to all this mentioned above and I am left with damages of embarrassment at my work, credit record ruined and R3000 in late charges added to account in 10 months - i think i have a good case here - i have tried to settle this amicably but Debt busters seems to still not give a hoot to try expedite this issue... because hey they not the ones suffering here and guess if another month passes and more charges are added including collection fees and court fees and and and it is my problem as it is my money and not theirs - cause hey they take their cut immediately once my debit order goes off so why should they care about my account starting at R9500 when i joined and sitting at a whopping R13k now - thats a third of initial debt added on account

DO NOT JOIN THIS COMPANY IF YOU ARE IN TROUBLE AS THEY WILL NOT HELP YOU - THEY WILL MAKE IT WORSE - TRUST ME! REMEMBER I WAS 100% UP TO DATE WHEN I JOINED THEM AS I SAW PROBLEMS AHEAD WITH SUDDEN EXPENSES ON ME - I AM NOW A STONE THROW FROM BEING BLACKLISTED AND GARNISHED AND SO MUCH FOR INTEREST PROTECTION - THEY DONT MENTION IN THEIR PROMISES WHAT HAPPENS WHEN THEY MESS UP AS NOTHING HAPPENS THEN THEY SHRUG THEIR SHOULDERS BUT QUICK TO TAKE THEIR MONTHLY CUT - FUNNY ON STATEMENT ITS ACTUALLY CALLED "AFTER SALES SERVICE" - LMFAO
DEBTBUSTERS I HAVE O MORE FAITH THIS IS GOING TO BE SORTED OUT - SORRY YOU DISAPPOINT - I AM BUST ENQUIRING HOW TO GO ABOUT MOVING MY DEBT PROTECTION TO A MORE RELIABLE COMPANY WITH MORE MORALS AND VALUES AND CUSTOMER CARE
LH
Lili H's update20 Jul 2023, 14:35
Reviewer Update
day 6..... still nothing except the bleak attempt to make contact with me
No email.. no phone calls.... forwarded all emails to *** as per above suggestion ... still nothing.... Debt busters are you going to make contact or is one missed phone call, because i couldn't watch my phone 24/7, in your eyes enough to try and reach a very distraught client? - who is not in the wrong YOU ARE!!! and I am on a time limit to stop all this trouble you caused - i sent the proof email and heard nothing - disgusting customer service
LH
Lili H's update21 Jul 2023, 14:07
Reviewer Update
day 7...... received an email refusing to give me a direct email - what about my query? sent it on to the consultant who initially left this account of my procedure - what about the email i sent you as you asked advising the consultant last year an account is left off? you got that and sent it straight to the same consultant - i thought you are sorting it out? expert?

Its funny how i have direct emails for 3 other consultants there but suddenly when i ask for yours it is now apparently not allowed to give out direct emails? so i must send all the emails to prove my fact (about 30+ emails) to a group customer service email and hope it gets received by correct person - when to date i dont ve reference number to put in subject so i dont know how it gets to the correct person??? the ones already sent is obviously not reaching their expert as 7 days has passed and she responds with only she is not giving me her mailing address to use??? ***!!!!! i cant be sure mails are reaching the person dealing with this issue.. oh wait NO ONE is dealing with it.. theceosoffice at debtbusters.co.za is not responding to any of this as i am cc'ing you in everywhere?

BEWARE OF THIS COMPANY WHO IS STILL MIND YOU TAKING THEIR CUT EVERY MONTH ONCE DEBIT ORDER IS RECEIVED BUT REFUSING TO ASSIST WITH THIS CLEAR MESS THEY MADE OF MY ACCOUNTS