Worst experience of my life.

Worst Experience Of My Life.

I thought I was making a strategic decision going into debt review at a young age to resolve any stress in my later years and to start again.

DebtBusters has stressed me out more so than any other company. No amount of debt is worth this service.

This was my expectation for using Debt Busters as a service: 1. Money distribution according to my debts 2. Being able to monitor my Debt Review Journey and Balances 3. Having assistance in my financial freedom and good service 4. Learning how to manage my finances better 5. Surviving and stressing less while sorting out my debts

This is what I have experienced being in Debt Review since 2018: 1. Incorrect balances 2. Long response times with incorrect or inaccurate information 3. Forgetting requests I made and double debit orders with 0 communication

This doesn't sound so bad, but imagine trying to pay off your debt in a quick fashion and having 0 help from a company that has no proper user journey or documents a clients history.

Every time I reach out to Debt Busters, there is always some mistake on their side with balances and / or general understanding of my account or my debt review history.

I'm over it. This is causing me mental and physical stress more so than before I entered debt review. At this point, I am looking at lawyers, financial advisors and anything to either take on Debt Busters and get this sorted or I am going to request leaving debt review.

This was the worst decision I have ever made.

* Their UI - Smartcents is always inaccurate and makes no sense. * Their customer service - Always slow, friendly on most occasions but always incorrect. Lack of training or resources or proper account history in my opinion. * Their contact numbers - We're in debt review yet we're expected to spend R30 - R90 just to get hold of someone to help. And when they answer, you have re-explain your entire account history for them to misunderstand you and say you're wrong. * Their chat function is pointless - they just tell you to log an email request. It's an illusion of fast service.