Worst experience ever!!!

I have been with Debt Busters for a few months and I have had the worst experience ever. They take weeks, if not months to get back to me. The agent who is dealing with my profile, Tyrone Rhodes never gets back to me and never has answers for me. Apparently he is the only person who I can speak to and is never available. Even management cannot be contacted directly. What kind of a circus is being run here? Communication is just not sent to me and now my assets have been put at risk because of their lack of communication. My wife also has account with the same credit provider as me and she has no issues. The issue lays with Debt Busters. I'm basically worse off now than before I was under debt review.