Worst debt review company out there

I have been with debtbuster since 2017 and let me tell you how horrific it was. My first issue was in 2020 when I settled 4 out of my 5 accounts with debt buster, they gave me a amount, I settled it. I did not get any response from anyone stating they received payment, I had to keep following up until a month later when I finally got a hold of Ellen who gave me the settlement amount. She did not care neither had she communicated with me to say everything is in order no… I had to follow up myself.

2022 I requested to have my debit orders pushed in the last day of the month, everything was going fine until December when I told debtbuster to not debit me earlier as i get paid after the 23rd, what happen they threw my request out the window and they debited me on the 16th which bounced, 20th which bounced again and after I personally did a payment directly to debtbuster and sent the POP through ***, guess what they debited me again on the 31st…

I called in furious wanting an explanation and only thing the call agent could tell me was “oh im so sorry we didn’t know”

I then requested I pay my credit provider personally and the agent told me its not a problem long as i send through POP every month which i done for 6 months.

Now going back to the first 4 accounts which i settled in February 2020, debtbuster has no record of the paid up letters in their system neither have they requested for these letter which i got myself on my own. One of the account where a Edgars account and I owed a difference of R1.57, I was not aware that this amount was outstanding only when I contacted Nimble (cause my account was handed over) the professional lady over he phone said my outstanding balance for 3 years went from R1,57 to R244,48 which i took the liberty and settled myself….

Yesterday I spoke to Thembelihle on the phone explaining that I don’t mind paying R200 for aftercare fees every-month directly to debt buster so I wont have an issue when i settle my last creditor. She advised me that if debtbuster does not pay the creditor on my behalf then my profile will get suspended. She then advised me to send a email to CSU explaining that I would like to cancel my service but also advise what will happen after I sign a 17.w form. I sat down this morning and structured the email friendly and professionally as possible.

Later today I get a shocking email from debt buster stipulating that I am non compliant and they are suspending my service worst of all they cc all my credit providers and they attached the 17.w form without even calling me or consulting with me as I asked them to do in my earlier mail.

I feel very disgusted as debtbuster just acted on my behalf without even consulting with me. You have no care for your clients and you dont care about our well being…

You are not the best debt counselling company as you say you are in-fact you are the worst with communicating to your customers.

I want a senior person to contact me and not a specialist nor a call agent I want a senior manager I want to speak to.

I had enough with debtbuster how dare you tell me I am a non compliant customer when you have no communication skills.