Worst Debt review company ever- no customer service

These guys are sharks and have very poor service delivery. They are every quick to get you signed up and get a courts order, but when you make any queries to them they are very reluctant to give any answers, if they even try or bother.

I have been under voluntary debt review since 2017 and selected DebtBusters as they had great reviews at the time and won some awards. It was better for me to speak to some one over the phone than in person to my my circumstances. When ever I made enquiries I did so in writing as I wanted responses in writing. I gave them both my work and personal email address in the beginning, but specifically requested that they correspond with me on my personal email address as that is the one I would use to contact them with (the work one was just easier to use when I needed to send them documentation back). They don't follow that, when they do answer queries they answerer to the work email and nit my private one I email the request or query from. this is compliant number 1

No. 2, Over the years I have repeatedly asked they they don't phone me in working hours as I may not answer private call during working hours unless it's an emergency. I prefer all answers in writing. This does not happen, they phone and then they don't even give answers, just excuses and a promise the revert - which never happens.

no3. and this is the more serious one that make me fuming. Last year when I spoke to a Debtbusters agent she advised that my payment term period would be ending by November 2021 according to the record she could see at the time. So since march 2021 I have been asking for the paid up letters for the account that has been paid up and also, for detailed balances on the accounts still being paid off. ( See, I want to do my own calculations also, so I can keep track.) Their first answer was that it was too close to the next payment cycle, I should contact them as after that cycle. Which I promptly did. However the did not respond, Then when I followed, still no response. After 3 weeks of following up and not getting a response, I finally get a response which said that it's too close to the next payment cycle I should contact again thereafter. I did that. Then I get a response saying that the query was already responded on a previous ticket and they will therefore not respond any longer on the same query. I should submit an new query so that they may create a new ticket and revert to me. I did this also, I have been following up and still to date 14 July 2021, I still do not have any responses on my balances and final payment date. I have been asking since 25 March 2021, this is 4 Months with no results. Time is ticking and November is nearing. They keep giving me the run around. How long are they going to keep taking money from me? What are they hiding? If they weren't hiding anything, why can't they answer me? I should be allowed to get this information and I need it in writing. Something appears really fishy here, Or is this just another ******* company planning to ***** from consumers. I am not accusing yet, But will report to authorities should no answers be received from them. I don't know what else to do. Debt busters is the most unhelpful company I have ever had to deal with on anything.

No one should use this company for these services as you will never get out with them. Most unhelpful with the whole process, specially when you appear to be nearing the end. Where I am standing it comes across that they never what you to reach the end.