PR
Pontsho R
1 reviews | Active since Sept 2013
08 Jun 2022, 04:31
Worst customer service ever
I got so much attention when joining this company but things started seeming shaddy when I needed service from them and my emails went unanswered, my calls where ignored as I was put on endless holds that were eventually cut out every time I made contact and no one seemed bothered with giving me any kind of service. I have now decided to take my business elsewhere and now debt busters is again ignoring my emails and declining my request on the basis that I am not responding to their mails. This is has now not only become a matter of bad service but suspicious business practice. Debt busters should be investigated as it is clear that clients are not their priority.
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Replies (3)0
Replies (3)DebtBusters SA's replyOfficial
08 Jun 2022, 07:36Dear Pontsho R
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters
DebtBusters SA's reply08 Jun 2022, 07:36
Official
Dear Pontsho R
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters
PR
Pontsho R's updateReviewer Update
08 Jun 2022, 08:06Thank you for the swift response. I do look forward to being contacted as promised and seeing this promise being fulfilled. My confidence in Debt Busters has not only taken a dive down, it is completely gone in flames. What I would love to see happen more than anything is getting feedback on my transfer request and this being finalised so I can get peace of mind that my financial life is being handled by more reputable counsellors.
Regards
Pontsho
Regards
Pontsho
PR
Pontsho R's update08 Jun 2022, 08:06
Reviewer Update
Thank you for the swift response. I do look forward to being contacted as promised and seeing this promise being fulfilled. My confidence in Debt Busters has not only taken a dive down, it is completely gone in flames. What I would love to see happen more than anything is getting feedback on my transfer request and this being finalised so I can get peace of mind that my financial life is being handled by more reputable counsellors.
Regards
Pontsho
Regards
Pontsho
PR
Pontsho R's updateReviewer Update
13 Jun 2022, 04:08I got a call from Debt Busters as promised and was given an instruction where I was told that my issue would be escalated based on how quick I respond to the instructions. Same day I did as I was I asked and sent feedback and I am still waiting as though my case is again insignificant. How do I get Debt Busters to treat me as a valued client?
PR
Pontsho R's update13 Jun 2022, 04:08
Reviewer Update
I got a call from Debt Busters as promised and was given an instruction where I was told that my issue would be escalated based on how quick I respond to the instructions. Same day I did as I was I asked and sent feedback and I am still waiting as though my case is again insignificant. How do I get Debt Busters to treat me as a valued client?
