WORST CUSTOMER SERVICE !!!!

Hi there Siphosethu Jakavula and Sandile Maqhoboza

I am not asking for a settlement letter for the account as yet first I need to know what is happening on the account because I feel that I am being ********** and being kept in dept by your company.

I called last week and spoke to a lady Name: AYESHA in the call center and she confirm that there is something wrong with my account. she confirm that my opening balance owed to Deptbusters was R15465,85 this was from April of this year In the attachment, you will see that the amount started with was R17153 which is obviously more than the 15k+ opening balance.

I then requested the insurance be removed from my account be canceled months ago but it is still an account on my account I access online. (attached there is proof that it is still active).

I have made consistent payments on this account for the past 6 months and the accounts still show that I owe view my payment history: The payment history is attached.

I owe the amount of R15456,85 and have made payments for the past 6 months amounting to R7000 in payments my balance doing simple math should be R8456,85. Even if I owe your company the R17153 the amount outstanding should be less. R10153 to be exact. I asked for my full monthly payment of R1100 to be allocated to the amount I owe you months ago.

I would like you to go and listen to all the RECORDED Calls I have had with your team and CALL me instead of sending an email and then send an email confirming what we have spoken about on the phone call.

Your company is operating in bad faith and as confirmed by your colleague the information online available to me as the customer is false and should be a true reflection of the current situation!

I want clarity the reason for consolidation is to have control and you have failed in all aspects. I need a breakdown of what my monthly payment is for and is allocated to and then you can send me a settlement amount or I can pay DMC directly since you are but a Glorified middle man anyway in my situation.

I need feedback asap or just a call to lie to me about what's going on would be fine as well!