JB
Johan B

1 reviews | Active since Sept 2023

04 Sept 2023, 11:24

Worst customer satesfaction ever.0 stars if i could

I have been with them for 6 months. Paying threw my neck. Now my issue is evry momth i pay and then all of a sudden this month end of agust i get harrasing sms stateing thaf i have not payed but the money is off. Called them they saif it shows that i am uoto date on sundaybthat past got a nother sms stating that i havent made a payment yet go to the website or app shows that i am R200 and something behind. Try to call again this morning and the rudest poeple awnswer the phone ant hear them so dont have a name stated my isuues and still the same problem. Now you pay them a monthly admim fee so kow my issue is not getting resolved and i am at the point if i dont get awnswers before the end of day i will be canceling debt busters and go make arrangments my self with my service providers as they are takimg the money and destributing it to the service providers and then when you want to know whats hapening you gef snotdg remarks from there call centre. The guy whi negotiated with my service providers and the lady who is doing my debt reconstrucyltioning you never never get hold of them

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply04 Sept 2023, 11:43
Official
Dear Johan,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.