Worst company I have ever dealt with!!!!

This is HONESTLY THE WORST COMPANY I have ever had to deal with in my life. I am so fed up now and angry I am at a loss for words.

1. My first issue was raised end of 2019. I didnt feel FNB had calculated the outstanding balance correctly and they wee charging to much. I raised this with debt busters who are supposed to be there for me to help and sort. BUT NO I kept getting told they have escalated the matter with FNB. I have been promised this by multiple advisors but never any feedback. This has been going on since 2019!!!! Finally my matter passed to Lelethu who again said its been escalated but this has been going on for to long ago Im not sure what you people are doing there to actually help. I even email lelethu for feedback and she doesnt even bother responding. I sent multiple emails to ask whats happening and Idont ever get feedback. WHAT IS GOING ON!!!!!!!

2. My credit life policy was cancelled in June. BUT you are still taking the premiums for it. I must of emailed credit life 15 times but they dont ever bother responding. I finally get to speak to a TL Shaaikirah who says she will help. She comes back weerks later after me pleading for feedback that they have cancelled policy from June and will refund me one month premium. I went back saying why only one month you have been taking the same premium from me since June to now. Even My October premium remained the same and there was no reduction. I send this feedback and guess what its been a week and no reply. DO YOU REALISE YOU ARE *******LY TAKING MONEY FROM MY ACCOUNT WICH IS THEFT!!!!

I am so sick of this company. You guys are ******* and even your TL's are ***********. Your advisors cant even sort a simple inquiry. I want this to be sorted ASAP or im going to take this further. I have sent emails asking for senior people to speak to and again no answer. I have worked in customer service for over 10 years and have never seen such bad service. No one is accountable there you people just want the money and your fee.

How can one send emails since last year and still be in the same position. How can you take money the wrong money from my account and still months later after so many requests to sort carry on doing the same. You should all be ashamed of yourselves I dont know what kind of company you are running there buts its a sham. I warn anyone else thinking about using them to seriously think again!!!

BEYOND FED UP!!!!!!! No one cares there and no one seems to be accountable. They think its ok to ignore their clients!!!!

Dont bother calling me on the number I had to put on the inquiry as I currently live in the UK. I have asked for a call on my UK number plenty of times but again no answer.