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mpumiesa M

1 reviews | Active since Jan 2013

18 Mar 2022, 07:14

Worst company ever - so sick & tired of them

These people are going to drive me crazy. It's been 3 weeks now I am waiting for them to transfer my account to another debt review company Shado. I have been calling I am been sent from pillar to post. I was told on Monday the matter is being escalated to a manager in the transfer department and I will receive feedback. It's now Friday I am still waiting for this manager to call me. I terminated thier service in 2019 and now a simple transfer request is taking this long. I am sick and tired of this company thus I terminated their service and now they are now I have to beg them to authorize the transfer. I don't want to use them can they please approve the transfer request. The company I'm joining has sent so many transfer request to them, I called thm as well and 3 weeks later they have not done anything. Debt busters does not care about their clients. It is within my legal right to join another debt review company if I don't want them. I am so angry 😠 😡 and frustrated. I regret the day I joined them.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply18 Mar 2022, 08:18
Official
Dear Pertunia P

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters