WORST COMPANY

Please see official complaints and concerns with this useless company of yours, but it seems on google review, you do this with many clients, and then ignore them. So let's see if I make a huge issue on social media about you, if you will ignore me or resolve my complaint.

Where to start, app**** on the 7th of August 2024, this is the only process that went well. I was informed to change my bank details because obviously (3weeks to pay date) is not enough for debt busters to inform my creditors that they will be paying them and no longer me directly. Shocking isn't it? Needless to say, changed my account from FNB to ABSA. Send updated proof of bank details and accepted debi check on ABSA for Hyphen to take their monies, before the 25th of the month. Debtbusters confirmed bank details are up to date and corrected.

Ok great, so things are going like they should. OH WAIT, not anymore, guess what happened, my overdraft in my FNB account, was capped and now i am at -R6000 (minus yes minus) so that means i owe the bank R6000. Ok, let me call debt busters to find out what is going on - oh wait this also happened on the 19th of August - were told they will work on it and the bank will recap this amount to debt - fine will give it time, got a mail only on the 23rd of August the bank agrees and it will be resolved - still waiting for it to be resolved. Then i have your manager, WHICH NAME I CANNOT MENTION, telling me - the mail said it will take 5-10 days to be resolved - no where in the mail does this state, but she gets angry with me, and say i should read the mail.. so i read the mail back to her like a dog i was treated us, for her to realise it did not state anything. Quickly then to advise me, it will take 5-10 working days to resolve. it is the 3rd of September 2024, still nothing has been resolved.

Next issue, your wonderful company - after agreeing the new bank details have been accepted before the 25th of August with a de*****eck done and approved, decided to debit my FNB account instead of the new account from ABSA. Now as the client (who is super strict with paying accounts) phones debt busters, and ask why was it debitted from my FNB and not ABSA, no payments department states, its shows on their side it says ABSA....so why was FNB deducted? OH WAIT - Cant answer, yet now my FNB account is -R6000 (minus) plus the -R****** from the debit order - oh what fun. I was however advised from the payment department to make an eft, which i refused. Then contacted THE MANAGER again, no she will resolve it!

Then funny enough i get a mail, you have not made payment? Really just really. In addition to this my FNB was charged another R*** for the debit order that was bounced (again not my fault) The 2nd of September came, now debited from my absa account which is correct, just to be called on the 3rd of september at 07h00 to ask why i have not paid them!!!!!!!!!! MAYBE BECAUSE YOUR COMPANY DOES NOT COMMUNICATE WITH EACH OTHER. BUT YOU GOT YOUR MONEY.

All good and fair, now my absa account. Debit order for debt busters goes off, i have moved my debit orders now to absa since i had to close my FNB account as per debt busters. Guess what happens.......

my creditor for my woolworths credit card (which now should be part of Debt busters) debited my account . so they now will receive two payments this month. Oh and addition to this my husband, whom also joined debt busters had the same happening with him.

Instead of MANAGER getting upset and getitng back to her clients, she gets upset and so rude, she should have resolved this issues long ago!!!!! Also it has been 12 days FNB has not resolved anything.

Over and above THE MANAGER that does not get back to clients, or you can phone her 30 times a day (she is always in very important meetings) i was sent an sms to say whom will be dealing with my account and that F***X will be in contact with me - she/he has contacted me apparently, which did not happen!!! Also wrong email address were given - i had to contact debt busters to get correct information!!

Is this the way you deal with new customers? I was not black listed, or late with any of my payments to my creditors, until i signed up with Debt busters, you were to assist with financial freedom, although i am worse off. By the looks of your google reviews, it seems this is how you deal with people!!!!!

I would honestly suggest to promote SALES ACCOUNTANT and discipline the managers, as they worse than their subordinates, at least SALES ACCOUTANT knew how to speak to a client!!!!

I will make sure your name will be posted all over social media, if this is the last thing i do!!! OH BTW, IT IS THE CLIENTS FAULT, FOR NOT MAKING SURE DEBIT ORDERS GO OFF!!!! IS THIS NOT WHAT YOU SHOULD BE DOING?????

Let me know if you need guidance in customer service - happy to suggest a company!!

Also my first complaint was read and acknowledge by Debt Busters, but got removed....i assume because the manager name was mentioned....sad because she cannot do her job!