NZ
Nkululeko Z

1 reviews | Active since Jun 2020

05 Feb 2024, 11:08

Worse service ever

They contacted me and when I told the guy by the name of Simbarash that I was not looking for a debt review the guy was so rude to me and he even ran a hard search under my profile without my approval. I tried to report him to his manager but no one seemed to care to even talk to me. I would never advise anyone to use them ever.

0
Replies (3)
DebtBusters SA
DebtBusters SA's reply05 Feb 2024, 11:10
Official
Dear Nkululeko Z,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters.

NZ
Nkululeko Z's update05 Feb 2024, 15:48
Reviewer Update
So a lady by the name Sumaya from debtbusters calls me and does not even ask me what happened she just tells me what Simba told her and when I ask her questions she couldn't answer them. She said I gave my ID number to a girl by the name of Entle, I was like did that girl tell me that she is going to run a hard search under my profile when I give her my ID number she couldn't answer. I asked her when you called me did you ask me what my problem was or just just starting talking she couldn't answer. I asked her since you claim to have listened to my phone call what did I say I wanted and who did I say I wanted to talk to she still couldn't answer. I told her to stop wasting my time since she doesn't know what to say then I hung up. @Debtbusters please stop asking *********** unprepared and unprofessional people to call us. And I'm going to peruse this matter further. If anyone doesn't believe me call the number for just money and it will go through to them and when you ask to speak to someone they will ask for your ID number and as soon as you give them your ID number for them to transfer you they have already ran a hard search under your profile. Please tell me is that a right thing to do?
NZ
Nkululeko Z's update05 Feb 2024, 20:57
Reviewer Update
People please don't ever call Debtbusters they will ask for your ID and they will ruin your name. They will run a hard search on your name and you will be flagged and with debt review you will struggle forever and you will never get any credit from anywhere. PLEASE PEOPLE RATHER MAKE ARRANGEMENTS WITH YOUR CREDIT PROVIDERS DON'T EVER MAKE THAT MISTAKE OF BEING UNDER DEBT REVIEW YOU WILL STRUGGL