Worse customer services and processes

After years of ensuring I contribute to my debt review payments, the last payment was meant to be July 2020 however when contacting Debt Busters about what the procedure is when receiving the last payment it came to light that that apparently the balances stipulated on Hyphen are incorrect and I owe a creditor still which means there would be an additional payment required.

After back and forth with the consultant who by the way has the worse customer service, she takes forever to respond to an email, yes i get everyone is busy but you cannot take 7 days to respond to a client after you fail to keep the account to date.

They basically overpaid a creditor and now needs to be refunded, i mean are you not requesting updated balances every month????? are just guessing balances? Also why only request updated balances when the client queries> you could be overpaying the creditor for who knows how long

I'm just annoyed by your customer service, its pathetic and processes are even worse.

I cannot wait to be done with this company!