1 reviews | Active since Jul 2017
Why must i still pay
<p>Good day</p> <p> </p> <p>I have always had a issue with my balances being wrong and phoned in twice so that they can update it. In february 2017 it was finallly updated. so i worked it out and decided to increase my payment to R5000 so that i can be done by June.. All went well come June payment was R2489.64 which suppose to be the last payment. According to smartcents it stated i will be done by June but when I checked this morning it changed again and said my last payment will be in July amount of R1511.72 and this on account thats paid of already. I emailed last week as well to confirm its my last payment and to find out how long will it take to get my clearance certificate.. still no response...I just want my life back. this up and down account balances needs to be sorted out immediately</p>
Dear Client
Thank you for taking the time to communicate to us why our service did not meet your expectations.
At Debtbusters, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution will be attempted to help you regain confidence in our service and preventable measures are introduced.
Based on the events and circumstances outlined in your report above , we did not meet our goal nor deliver on the level of service you are accustomed to. To address and attempt to resolve your concerns a dedicated manager will contact you within a business day to discuss contents of your report.
Once again, we regret that you have had to experience this inconvenience and assure you of our continued best endeavours on your behalf.
Kind Regards
Debtbusters
Dear Client
Thank you for taking the time to communicate to us why our service did not meet your expectations.
At Debtbusters, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution will be attempted to help you regain confidence in our service and preventable measures are introduced.
Based on the events and circumstances outlined in your report above , we did not meet our goal nor deliver on the level of service you are accustomed to. To address and attempt to resolve your concerns a dedicated manager will contact you within a business day to discuss contents of your report.
Once again, we regret that you have had to experience this inconvenience and assure you of our continued best endeavours on your behalf.
Kind Regards
Debtbusters
Thank you we confirm receipt of your response and will investigate shortly.
Thank you we confirm receipt of your response and will investigate shortly.