Why is the process taking so long! And why did you take money from my account if nothing has been finalised

I am not sure how DebtBuster’s process work, especially with regards to their premature debt order. So I am now less the debit order monthly payment but nothing has been finalised.

I still have to pay my creditors due to the fact that this has not been finalised and I have to pay Debt Buster’s their money.

This whole process has taken too long. Why are we only now on the negotiation phase with my creditors? Why has things slowed down? I thought Kele was finalising that days ago. We should have had this thing sorted before my April salary.

I want this to be escalated to a manager. At the moment I can’t afford pay all my bills because DebtBuster took money before anything has been finalised. I already paid my other creditors because the process wasn’t finalised and now I have to pay an additional R5k.

I am not happy with the progress of my application at all!