Who is my debt counsellor???!

I keep getting the same textbook answer and i am not able to be put in contact with my debt counsellor. I am now even more worried about my credit help then when i entered into this process. I am not happy with the service and to be honest i am considering changing to a different company or cancelling the debt review process and paying on my own. No one is updating me on anything, in as much as i have entered into this process but its my responsibility to make sure thats its working in my favour.

Capitec keeps sending me threatening emails and sms’s on how they have cancelled my debt review and i have never not made a payment!