lB
louis B
1 reviews | Active since Nov 2022
21 Sept 2023, 09:16
What is this the best that DebtBusters SA can do ???
At this point in time the service is typical to South African service industry, its pethetic. Zero update or statements on what is happening with my account, calling the helpdesk is a waiting game if someone will answer or not. calls get cut off while being on hold.
Changing the ageed Debit Order dates as they want on a whim whithout propper notification , not giving time to make arrangements. Oh yes, and apparently accourding to the call desk agent the banking system in South Africa does not work on public holidays ! calls just cut off while talking to the help desk agents.
What is this the best that DebtBusters SA can do ??? Pathetic is the best I can say about them.
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Replies (1)DebtBusters SA's replyOfficial
21 Sept 2023, 09:19Dear louis B,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply21 Sept 2023, 09:19
Official
Dear louis B,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
