mK
martin K

1 reviews | Active since May 2014

16 Nov 2022, 13:55

What is going on!

Hi

I was overjoyed after receiving my clearance certificate from Debtbuster. However, the joy didn't last long, because less than a month later I kept getting an invoice to pay one of the accounts that was paidup and received a paidup letter. How can Debtbusters quote a final amount, you pay it, receive al the paidup letters and a clearance certificate congratulating me on my financial freedom and then this happens?

I did send an email to Debtbusters last month, with the attachment and asked for clarity regarding the matter, but Debtbusters failed to responce. Today I received the statement again from Westbank via Direct Axis regarding payment. -ow does this happen?? I need resolution regarding this and urgently before this escalates!

Regards

Martin Kruger

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply16 Nov 2022, 14:00
Official
Dear Martin K,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
 
 Regards,