CB
Charissa B
1 reviews | Active since Feb 2015
30 Dec 2018, 18:31
What happened to my Money ???
Hi I am so frustrated and tired with debtbuster, i keep complaining about there customer service it took more then a month to sort out a issue i had , where i almost lost my house ,yesterday i get a message to say that my creditors were not paid and my debt review was unsuccessful, but my debit order went through successfully, i am so stressed out ,i mean how do you send such messages ,and what the hell happen to the installement that was deducted. My Journey was ok for the first two years but this years i got such bad service , I used to always tell people about debt busters ,but no more , never again !!!!
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DebtBusters SA's replyOfficial
31 Dec 2018, 09:45Hi @Charissa B
We acknowledge your Facebook and HelloPeter posts, and we are sorry that you've had a bad experience with us. Your complaint and enquiry have been escalated it to a Query Manager who will be doing the needed investigation into you client profile and history to see how it can be resolved. You will be contacted within the next business day.
Please also utilise our online client portal, Smartcents, by logging in on www.smartcents.co.za, and getting access to all your relevant debt counselling info, linked accounts, payment information, etc. You can also liaise directly with a Relationship Manager on this platform by logging your enquiry on the page.
Regards
The DebtBusters Team
We acknowledge your Facebook and HelloPeter posts, and we are sorry that you've had a bad experience with us. Your complaint and enquiry have been escalated it to a Query Manager who will be doing the needed investigation into you client profile and history to see how it can be resolved. You will be contacted within the next business day.
Please also utilise our online client portal, Smartcents, by logging in on www.smartcents.co.za, and getting access to all your relevant debt counselling info, linked accounts, payment information, etc. You can also liaise directly with a Relationship Manager on this platform by logging your enquiry on the page.
Regards
The DebtBusters Team
DebtBusters SA's reply31 Dec 2018, 09:45
Official
Hi @Charissa B
We acknowledge your Facebook and HelloPeter posts, and we are sorry that you've had a bad experience with us. Your complaint and enquiry have been escalated it to a Query Manager who will be doing the needed investigation into you client profile and history to see how it can be resolved. You will be contacted within the next business day.
Please also utilise our online client portal, Smartcents, by logging in on www.smartcents.co.za, and getting access to all your relevant debt counselling info, linked accounts, payment information, etc. You can also liaise directly with a Relationship Manager on this platform by logging your enquiry on the page.
Regards
The DebtBusters Team
We acknowledge your Facebook and HelloPeter posts, and we are sorry that you've had a bad experience with us. Your complaint and enquiry have been escalated it to a Query Manager who will be doing the needed investigation into you client profile and history to see how it can be resolved. You will be contacted within the next business day.
Please also utilise our online client portal, Smartcents, by logging in on www.smartcents.co.za, and getting access to all your relevant debt counselling info, linked accounts, payment information, etc. You can also liaise directly with a Relationship Manager on this platform by logging your enquiry on the page.
Regards
The DebtBusters Team